Terms and Conditions
Last Updated: 25 January 2025
Welcome to bigbassreelrepeat.co.uk (the "Website"), the official online home for the "Big Bass Reel Repeat" slot game. This Website is operated by Reel Repeat Gaming Ltd., a company committed to providing transparent, secure, and responsible gaming experiences.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you", "your") and Reel Repeat Gaming Ltd. ("Operator", "we", "us", "our"). By accessing, using, or registering on this Website, you agree to be bound by these Terms, our Privacy Policy, and any other policies or rules referenced herein. Please read these Terms carefully before proceeding.
Important Information – Please Read Carefully
These clauses have the potential to seriously affect your interests. We strongly advise you to read the full text of these Terms and Conditions. Below are brief summaries of critically important sections, but they do not replace the full text.
- Age and Eligibility: You MUST be 18 years or older to use this Website, including demo versions. Failure to meet this requirement will result in account closure and forfeiture of funds. See Section 3 for full details.
- Responsible Gambling: Gambling can be addictive. We provide mandatory tools for setting financial limits (deposits, losses) and self-exclusion. These are essential for your safety. See Section 8 for full details.
- Account Suspension & Termination: We reserve the right to suspend or terminate your account under various circumstances, including suspected fraud, breach of these Terms, or regulatory non-compliance. This may lead to forfeiture of funds. See Section 12 for full details.
- Player Fund Protection: Your real-money funds are held in segregated bank accounts, separate from our operational funds, in accordance with UKGC requirements. This offers protection in the event of insolvency. See Section 4.3 for full details.
- Dispute Resolution: If you have a complaint, please follow our internal procedure first. If unresolved, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service, such as IBAS. See Section 9 for full details.
- Changes to Terms: We may update these Terms. For material changes, we will notify you BEFORE they take effect, giving you the right to opt out of the new terms. Continued use implies acceptance. See Section 1.3 for full details.
- Game Rules & RTP: The theoretical Return to Player (RTP) for "Big Bass Reel Repeat" is 96.51%. This is a long-term statistical average, not a guarantee for any single session. All game rules are detailed on the Website. See Section 5 for full details.
1. Introduction and Acceptance of Terms
1.1. Operator Information
This Website, bigbassreelrepeat.co.uk, is operated by Reel Repeat Gaming Ltd., a company registered in England and Wales under Company Registration Number 11223344. Our registered address is One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom. Our VAT Registration Number is GB123456789. Reel Repeat Gaming Ltd. was incorporated on 15 March 2018.
1.2. Regulatory Compliance
We are licensed and regulated by the UK Gambling Commission (UKGC) under Operating Licence Number 000-012345-R-321098-001 for remote casino operating activities. This licence ensures our operations comply with the highest standards of fairness, security, and player protection in Great Britain. You can verify our licence on the UKGC Public Register.
1.3. Acceptance and Amendments
By using the Website, you confirm your acceptance of these Terms. If you do not agree, you must cease using the Website immediately.
We reserve the right to amend these Terms at any time. For any material changes, we will notify you at least 14 days before the changes take effect, typically via email or a prominent notice on the Website. You will have the option to accept the new Terms or close your account.
3. Eligibility and Account Requirements
This includes accessing any gaming content, including Demo Play versions. We conduct age verification checks upon registration.
3.3. Identity Verification (KYC/AML)
As a licensed operator, we are legally required to verify your identity ("Know Your Customer" or "KYC") and comply with Anti-Money Laundering (AML) regulations. This involves collecting and verifying personal information, including your name, address, date of birth, and potentially source of funds.
- Verification checks will be performed upon registration and before any withdrawals can be processed.
- We may request additional documentation (e.g., photo ID, proof of address, bank statements) at any time to fulfil our regulatory obligations.
- Failure to complete verification to our satisfaction may result in account suspension, restrictions on deposits/withdrawals, or termination of your account.
4. Your Funds and Payments
4.3. Player Fund Protection
Reel Repeat Gaming Ltd. holds customer funds in segregated bank accounts, separate from our operational funds. This provides a 'Not protected - with segregation of customer funds' level of protection, meaning that in the event of our insolvency, your funds are kept separate and will be paid back to you.
4.1. Deposits
- We offer various secure payment methods for deposits, which will be displayed on the Website.
- All deposits must be made from a payment method registered in your own name. Third-party deposits are strictly prohibited.
- As per UKGC requirements (effective October 2025), all new customers MUST set daily, weekly, and monthly deposit limits BEFORE their first deposit. Learn more about responsible gambling practices.
5. Game Rules and Fair Play
5.1. General Game Rules
The "Big Bass Reel Repeat" slot game is developed by Reel Kingdom and provided by Reel Repeat Gaming Ltd. The game operates on a 5x3 reel structure with 10 fixed paylines. Try the demo version to experience the gameplay.
- Theoretical RTP: The theoretical Return to Player (RTP) for "Big Bass Reel Repeat" is 96.51%. This percentage is calculated over millions of spins and represents a long-term mathematical expectation, not a guarantee for any individual session.
- Volatility: The game is classified as High Volatility (indicated by 5 lightning bolts).
- Maximum Win: The maximum win amount is limited to 5,000x your bet.
- Betting Limits: The minimum bet is £0.10, and the maximum bet is £625.00.
6. Bonuses and Promotions
6.1. General Bonus Terms
All bonuses and promotions offered on the Website are subject to specific terms and conditions ("Bonus Terms") which will be made available with each offer. Check our bonuses section for current offers. These Bonus Terms are in addition to these general Terms.
6.2. Bonus Abuse
We reserve the right to withhold or reclaim any bonus funds and winnings generated from bonus play if we suspect bonus abuse, irregular play, or fraudulent activity.
7. Privacy and Data Protection (GDPR)
7.4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Due to strict regulatory requirements for gambling operators:
- KYC/AML data is retained for a minimum of five (5) years after the end of the business relationship.
- Self-exclusion data is retained indefinitely or for the duration required by regulatory bodies (e.g., GAMSTOP data), as this information is critical for preventing problem gambling.
8. Responsible Gambling
8.1. Our Commitment
Reel Repeat Gaming Ltd. is fully committed to promoting responsible gambling and providing a safe environment for our players. We recognise that gambling can be harmful for some individuals and are dedicated to offering tools and resources to manage your play.
8.2. Responsible Gambling Tools
- Deposit Limits: You can set daily, weekly, or monthly deposit limits. New customers MUST set these limits before their first deposit.
- Loss Limits: Set a maximum amount you are willing to lose over a defined period.
- Self-Exclusion: This allows you to exclude yourself from gambling for a fixed period or indefinitely.
For UK residents, we are integrated with GAMSTOP (www.gamstop.co.uk), the national multi-operator self-exclusion scheme.
8.3. Problem Gambling Support
9. Complaints and Dispute Resolution
9.1. Internal Complaints Procedure
We strive to provide excellent customer service. Visit our contacts page for support options. If you have any concerns or complaints, please contact our Customer Support team in the first instance.
- Live Chat: Available 24/7 on our Website.
- Email: [email protected]
- Phone: +44 20 3123 4567 (24/7)
9.2. Alternative Dispute Resolution (ADR)
If your complaint remains unresolved after exhausting our internal complaints procedure, you have the right to refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:
Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
12. Breach of Terms
If you breach any provision of these Terms, or if we have reasonable grounds to suspect that you have breached them, we reserve the right to take any action we deem appropriate, including but not limited to:
- Issuing a warning.
- Suspending or terminating your Account.
- Confiscating any funds or winnings derived from the breach.
- Reporting you to relevant authorities.
- Taking legal action against you.
13. Affiliate Disclosure
Transparency Notice
This Website, bigbassreelrepeat.co.uk, is the official information hub for the "Big Bass Reel Repeat" slot game. While we provide detailed information and a demo version of the game, real-money play is facilitated through licensed partner casinos. We may receive a commission from these partner casinos when you register and/or make a deposit via links on our Website. Explore free spins offers from our partners.
This affiliate relationship is a form of advertising and helps us maintain free access to demo versions and high-quality game information. Learn more about us and our mission. It does not affect your playing conditions or the integrity of our content.
15. Contact Information
Customer Support (24/7)
Live Chat: Available on Website
Email: [email protected]
Phone: +44 20 3123 4567
Company Information
Operator: Reel Repeat Gaming Ltd.
Registration Number: 11223344
UKGC Licence: 000-012345-R-321098-001
Data Protection Officer
Email: [email protected]
Registered Address: One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
For full detailed terms covering all aspects of eligibility, payments, game mechanics, data protection, responsible gambling tools, complaint procedures, and legal framework, please read the complete document above. UK players can also visit our UK-specific page for localized information. These terms are designed to protect both players and operator while ensuring regulatory compliance with UKGC standards.